Privacy Policy for Pran Motors

Pran Motors (“our”, “us”, “we”, “Company”) operates the website www.pranmotors.com. This Privacy Policy describes how we handle personal information collected on our website. By using our website, you agree to this Privacy Policy.

Information We Collect

Contact Information

We collect your name, email, mobile number, phone number, street, city, state, postal code, country, and IP address. In certain cases, we may also collect credit card or other payment information.

Information You Post

We collect information you post on our website or on third-party social media platforms linked to Pran Motors.

Demographic Information

We may collect demographic information about you, cars you shortlist, cars for which you request test drives, Pran Motors hubs you visit, and any other information you provide while using our website. This information may also be collected through surveys.

Other Information

If you use our website, we may collect information about your device, IP address, and browser. We may also track the website you came from, the time spent on our site, pages accessed, and the website you visit after leaving us. We may collect information about the type of mobile device you use and the version of your device's operating system.

How We Collect Information

Direct Collection

We collect information directly from you when you sign up, request a test drive, post a comment, request a callback, or contact us via phone or email.

Passive Collection

We use online tracking tools such as Google Analytics, browser cookies, and web beacons to collect information about your usage of our site.

Third-Party Collection

We may receive information about you from third parties, such as integrated social media features. This information may include your name and email address.

How We Use Your Information

Contacting You

We use your information to contact you for confirmations, promotional purposes, or other communications.

Responding to Your Requests

We use your information to respond to your queries about our products or services.

Improving Our Products and Services

We use your information to personalize your experience on our website, including displaying content based on your preferences.

Analyzing Trends

We use your information to analyze site trends and customer interests to improve our website and products.

Marketing

We may send you information about special promotions, offers, new features, or products. These communications may include our own offers or third-party offers we think you might find interesting.

Transactional Communications

We send emails or SMS messages about your account, test drives, car purchases, or sales requests.

Legal Compliance

We use your information as permitted by law, to comply with legal requirements, or to enforce our legal rights.

Sharing of Information with Third Parties

Third-Party Service Providers

We share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are bound by contractual obligations to keep your information confidential and to use it only for the purposes for which we disclose it to them.

Legal Requirements

We may share your information to comply with legal obligations, respond to a court order, or to protect our rights.

Other Reasons

We may share your information for reasons not described in this policy. We will notify you before doing so.

Your Consent

By using our site, you consent to the collection, transfer, storage, and processing of your information outside your country of residence, subject to applicable law.

Accessing and Updating Your Information

We encourage you to periodically review and update your information to ensure its accuracy.

Use of Third-Party Service Providers

We rely on third-party service providers to perform various services on our behalf. These providers apply data protection measures as described in the section "Data Security Measures".

Data Security Measures

We use technical, administrative, and physical procedures to safeguard your information. We follow the International Standard IS/ISO/IEC 27001 on “Information Technology-Security Techniques – Information Security Management System – Requirements”. However, no website, internet transmission, computer system, or wireless connection is completely secure.

Links to Third-Party Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reading the privacy policies of these websites.

Email/SMS Opt-Out and Account Deletion

To opt out of receiving marketing emails or SMS, unsubscribe from our marketing lists or write to us at contact@pranmotors.com. To delete your account, contact us at the same email address.

Third-Party Site Usage

This policy does not apply to the privacy practices of third-party websites. We are not responsible for their policies or practices.

Grievance Redressal

For questions about this policy or other privacy concerns, email us at contact@pranmotors.com.

Updates to This Policy

This policy was last updated on 07/07/2024. We may update our privacy practices periodically. We will notify you of material changes and post the updated policy on our website.

Governing Law

Your use of our site and any disputes arising under this policy are subject to the laws of India.